terms and conditions

Covidav or www.covidav.com and all its subdomains relate to a virtual medical care technology solution that enables patients get connected with registered doctors who can pre-screen them for various underlying conditions. Covidav or www.covidav.com and all its subdomains are not a replacement for emergency health services or suicide prevention. The therapy, counselling and consulting services offered on Covidav can be availed only by individuals and not organizations. The telemedicine and/or medical consulting services of Covidav are applicable only to citizens of India who are on Indian soil at the time of availing the concerned service.

All personally identifiable information of users visiting www.covidav.com or its subdomains are stored securely on a secure cloud hosting environment. We take the best measures to ensure that your data stays safe and secure. All consultations done with Covidav Mental Health Clinicians on the Covidav Platform are Secure, Confidential and End to End Encrypted. No consultation is recorded or stored by Covidav.

All information submitted to www.covidav.com and all its subdomains including but not limited to cookies, user information will not be used for any spamming or unlawful purposes. 

Covidav, covidav.com, consult.covidav.com are all telemedine platforms and by choosing to avail the telemedicine service, the patient or the user agrees to be atleast 18 years of age and also agrees to have provided his or her consent to be consulted over telemedicine. In case a user is using the services of Covidav on the behalf of another user then the same has to be done only after seeking the consent of the user.

THE ADVICE OR INFORMATION PROVIDED BY EXPERTS VIA THE WEBSITE IS  PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND CANNOT BE CONSIDERED A  SUBSTITUTE FOR PHYSICAL EXAMINATION BY A DOCTOR OR OTHER MENTAL HEALTH  PROFESSIONAL. YOU ARE ADVISED STRONGLY AGAINST RELYING SOLELY ON, OR  MAKE DECISIONS BASED SOLELY ON ADVICE PROVIDED BY ANY Expert.

You understand and agree that although a Expert may be a counsellor OR Psychiatrist OR  therapist or other mental health professional. Covidav disclaims any  and all liability for any consultation and therapy services rendered by a  Expert to you through the appointments booked on Covidav. You further acknowledge and agree  that you take full responsibility for the decision to access an Expert  through the Website and to continue to interact with such individual(s),  and that the role of Covidav is strictly limited to providing access  to such Experts to you.

By using any service of Covidav, you agree to all the Terms and Conditions stated here.

All grievances, queries of users must be sent to hello@covidav.com or call on +919822980957.